Privacy Policy

1. Scope and controller

This Privacy Policy applies to OBEING websites, mobile applications, smart glasses, customer support and other services that link to it (the "Services"). The data controller is VENTURAL GLOBAL LIMITED, with its registered office in Hong Kong SAR.

Some connected third-party services process information under their own privacy policies. Their terms apply when you choose to connect them.

2. Information we collect

Information you provide

• Account details such as name, email address, phone number and authentication information.
• Order, delivery, billing and customer-support information. Complete card numbers are handled by our payment provider and are not stored by OBEING.
• Content you choose to submit, including prompts, transcripts, translation sessions, feedback and memory items.

Information collected through the Services

• Device identifiers, firmware version, connectivity, battery status, settings and diagnostic events.
• App activity, feature use, crash reports, approximate location and network information where needed to provide or secure a feature.
• Microphone input only when you start or enable a voice, translation, meeting or call feature. OBEING One has no camera hardware.

Third-party sign-in

If you sign in with Apple, Google or Facebook, we receive the information you authorize that provider to share, such as a provider account identifier, name, email address and profile image. We do not receive your provider password or access private social content unless you separately authorize a feature that requires it.

3. How we use information

We use personal information to:

• create and secure your account, pair devices and synchronize settings;
• deliver voice, translation, meeting, navigation, notification and AI features you request;
• process orders, arrange delivery, provide warranty service and respond to support requests;
• maintain safety, prevent fraud, troubleshoot failures and improve reliability;
• send service messages and, with your consent where required, product updates or offers; and
• meet legal, tax, accounting and regulatory obligations.

Our legal bases may include performing a contract, your consent, compliance with law and our legitimate interests in operating and protecting the Services. You may withdraw consent at any time without affecting earlier lawful processing.

4. Voice, AI and memory

Voice or text you send to an AI feature may be transmitted to service providers that perform speech recognition, translation, model inference or related processing for OBEING. We limit the information shared to what is needed for the requested feature and contractually restrict service providers from using it for unrelated purposes.

Personal memory is optional. You can review, correct or delete individual memory items and turn memory off. We do not use your private content to train general-purpose AI models unless we clearly ask and you separately agree.

When using meeting notes or recording functions, you are responsible for providing notice and obtaining any consent required from other participants.

5. How we share information

We do not sell personal information. We may share it with:

• cloud hosting, analytics, communications, payment, delivery, fraud-prevention and customer-support providers working for us;
• services you direct us to connect, subject to the permissions you grant;
• professional advisers, regulators or authorities when required by law or necessary to protect rights and safety; and
• a buyer or successor in a merger, financing, reorganization or sale, subject to appropriate confidentiality and notice.

6. Retention

We retain information only as long as needed for the purposes described above. Account data is generally kept while your account is active. Order and transaction records may be kept longer to meet legal, tax, warranty and fraud-prevention requirements. Voice session data and optional memory items follow the controls shown in the app.

When information is no longer needed, we delete it or de-identify it. Backup copies may remain for a limited period before being overwritten.

7. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, export or restrict the use of your personal information, object to certain processing, withdraw consent, and appeal a decision about your request. You may also complain to your local data-protection authority.

You can manage device permissions in your phone settings and control connected services, memory and communications in the OBEING app. We do not discriminate against you for exercising privacy rights.

8. Account and data deletion

We may verify your identity before completing a request. We aim to respond within 30 days, or within the period required by local law. Deletion removes or de-identifies account content from active systems, except information we must retain for security, legal, tax, dispute or transaction-record purposes.

9. Security, international transfers and children

We use technical and organizational measures designed to protect information, including access controls, encryption in transit and service monitoring. No system is completely secure, so keep your account credentials private and contact us if you suspect unauthorized access.

OBEING operates internationally. Information may be processed outside your country under safeguards recognized by applicable law, such as contractual protections.

The Services are not directed to children under 13, or the higher minimum age required in their country. We do not knowingly collect personal information from children without required parental authorization.

10. Contact us

Privacy questions and requests: privacy@obeing.ai

Controller: VENTURAL GLOBAL LIMITED
Registered office: Hong Kong SAR

We may update this policy to reflect changes in our products, practices or legal obligations. We will post the updated date and provide additional notice when required.