1. Shipping regions
OBEING One early access is planned in batches for the United States, Canada, the United Kingdom, selected European Union countries, Hong Kong SAR and Singapore. Checkout confirms whether we can ship to your address. We do not ship to freight forwarders, reshipping services or locations restricted by trade law.
Availability may differ by region because of certification, language, service and carrier requirements.
2. Processing and delivery estimates
For in-stock products, orders normally leave the fulfillment center within 2-4 business days after payment and verification. Preorders and early-access reservations ship in the window shown at checkout and in the order confirmation.
Estimated transit after dispatch is 3-7 business days for standard domestic delivery and 5-12 business days for international delivery. These are estimates, not guarantees. Business days exclude weekends and local public holidays.
The final checkout will show the product, currency, shipping charge, estimated tax, destination and current fulfillment estimate before payment.
3. Shipping charges, taxes and duties
Shipping charges are calculated from the destination, service level and package and are displayed before payment. Applicable sales tax, VAT or GST is also displayed where our checkout is required to collect it.
For destinations where import duties are not collected at checkout, the recipient is responsible for duties, brokerage and local import charges. We will state this before payment when known. Refusing delivery because of unpaid import charges may reduce a refund by the costs we cannot recover.
4. Tracking and delivery
We send a dispatch email with the carrier and tracking number when an order leaves the fulfillment center. Some high-value orders may require a signature. Check the parcel before accepting it and report visible damage to the carrier where possible.
Risk of loss transfers as required by applicable consumer law. In regions where the law allows, it transfers when the carrier records delivery to the address you provided.
5. Address changes and cancellations
Contact us as soon as possible to change or cancel an order. We can usually update an address only before the fulfillment center releases the package. After dispatch, the carrier may offer delivery-management options, but we cannot guarantee a reroute.
We may cancel an order if an address cannot be verified, the item cannot lawfully be shipped, payment authorization fails or stock becomes unavailable. Any amount charged for a cancelled order will be refunded.
6. Delays, damage and missing parcels
Carrier congestion, customs review, weather, public-health events and other circumstances outside our reasonable control may delay delivery. Tracking is the fastest way to see the current carrier status.
If tracking has not updated for five business days, a parcel is marked delivered but missing, or an item arrives damaged, contact support within seven days. Keep the packaging and provide the order number and photos of damage so we can investigate, replace or refund as appropriate.
7. Shipping support
Email support@obeing.ai with your order number and delivery postcode. Support is provided by VENTURAL GLOBAL LIMITED.