Returns & Refunds

1. Order and preorder cancellations

You may request cancellation before an order is released for shipment. If we can stop fulfillment, we will cancel the order and refund the amount paid to the original payment method. After dispatch, use the return process below.

We may cancel an order for stock, verification, legal or payment reasons. If we do, we will refund any amount charged.

2. 30-day hardware returns

You may return eligible OBEING hardware within 30 calendar days after the recorded delivery date. The item must be in good condition and include the glasses, accessories, case and packaging supplied with the order. Reasonable inspection is allowed, but damage caused by accident, misuse or unauthorized modification may reduce the refund where local law permits.

This policy supplements, and does not replace, any mandatory cancellation, cooling-off, defect or warranty rights under the law where you live.

3. Start and ship a return

1. Email support@obeing.ai with the order number, item and reason for return.
2. Wait for return authorization and the correct return address. Do not mail a product to a registered office or an address printed on an unrelated package.
3. Erase personal data, unpair OBEING One, pack all items securely and attach the authorized label.
4. Keep the carrier receipt until your refund is complete.

For a change-of-mind return, return shipping may be deducted from the refund when the law permits. OBEING pays reasonable return shipping for a verified defect, incorrect item or shipping damage.

4. Inspection and refund timing

We normally inspect a received return within five business days. Approved refunds are sent to the original payment method. Your bank or payment provider may take an additional 5-10 business days to post the credit.

Original standard shipping is refunded when required by law or when the return is caused by an OBEING error or verified defect. Expedited shipping and unrecoverable import charges are generally not refundable unless local law requires otherwise.

5. Items that cannot be returned

The following are not eligible for a change-of-mind return where the law permits:

• products damaged by accident, liquid, misuse or unauthorized repair;
• missing or substituted products and components;
• personalized prescription lenses or accessories made to your specification; and
• digital services already fully performed with your prior consent, prepaid usage already consumed, gift cards and promotional items marked non-returnable.

Contact us even if you are unsure. Defective products and mandatory consumer rights are handled separately from these change-of-mind exceptions.

6. One-year limited hardware warranty

Unless a longer mandatory period applies, OBEING warrants original OBEING One hardware against defects in materials and workmanship under normal use for one year from the original retail purchase date.

The warranty does not cover normal wear, cosmetic damage, batteries that have naturally diminished, accidental damage, use outside published guidance, unauthorized modification or products with removed serial information. Following diagnosis, OBEING may repair the product, replace it with a new or refurbished equivalent, or refund the purchase price. Replacement parts or products are covered for the remainder of the original period or 90 days, whichever is longer.

Proof of purchase and device serial information may be required. This limited warranty gives you specific rights and does not reduce non-waivable rights under local consumer law.

7. Returns and warranty support

Seller and warranty provider: VENTURAL GLOBAL LIMITED, Hong Kong SAR.